Privacy Policy

Effective: 1/1/2025

Thank you for using Musicwindow, a product of AI LABS LLC. We respect the privacy of our users and their students, and we are committed to protecting personal information collected and processed through our platform. This policy explains what data we collect, how we use it, who owns it, and the safeguards we maintain.

1. Definitions

“We,” “Us,” “Our,” “Musicwindow” refer to AI LABS LLC, a Michigan limited liability company (dba Musicwindow).
“Member” or “Client” refers to the university, school, or organization that contracts with us to use Musicwindow.
“You” refers to the Member or any visitor to our websites.
“Subscriber” or “Student Data” refers to prospective students, current students, or other individuals whose personal information is entered into the Musicwindow platform by a Member.
“Personal Information” means information that identifies or can be used to identify an individual, including but not limited to name, contact details, demographic data, or academic interests.
“Distribution List” means the collection of student or prospect records that a Member stores within Musicwindow.

This Privacy Policy applies to our public websites (including musicwindow.io, bandwindow.com, shopwindow.io) and all Member-specific, password-protected sites ending in .shopwindow.io.

2. Data Ownership

All student and prospective student information collected through Musicwindow on behalf of a university or school remains the sole property of that institution.

AI LABS LLC does not own, sell, rent, or otherwise transfer student data.
We act only as a service provider/data processor, processing data solely to deliver contracted services.
Institutions (our Clients) remain the data controllers responsible for how student data is collected and used.

3. Information We Collect

We collect different types of information depending on how you interact with our services:

(a) Information you provide directly

When Members sign up, request support, or use Musicwindow, we collect information such as names, email addresses, phone numbers, institutional information, and other details needed to provide services.

(b) Student/Subscriber Data entered by Members

Members may upload or capture student information (e.g., name, instrument, academic interest, phone, email). This information is owned by the Member and is only processed on their behalf.

(c) Information collected automatically

When you visit our websites or use Musicwindow, we may collect device and usage data such as IP address, browser type, operating system, and usage activity.

(d) Cookies and analytics

We may use cookies and similar technologies to analyze usage trends and improve performance. You can control cookie settings in your browser.

(e) Communication analytics

Musicwindow tracks aggregate performance data (e.g., email open rates, link clicks) to help Members measure recruitment campaigns. We never use this data for our own marketing.

4. How We Use Information

We may use information for the following limited purposes:

To operate, maintain, and improve Musicwindow.
To provide customer support and respond to Member inquiries.
To send Members system alerts (e.g., downtime, feature updates, or policy changes).
To enforce compliance with our Terms of Use and applicable law.
To protect the rights, security, and integrity of our platform and our Members.
To comply with lawful requests by authorities.

We do not use student data for any secondary purpose (such as marketing our services) and we never contact students directly.

5. Disclosure of Information

We never sell, rent, or share student or Member data with third parties.
We may disclose information only:To comply with law enforcement or legal obligations.To protect rights and security of our Members.To trusted service providers (e.g., secure hosting) under strict confidentiality and security obligations.

6. Data Access, Export, and Deletion

Members can export their data at any time in CSV or similar format, at no cost.
Upon termination of a contract, Members may request a full export of student data. Within 15 days, we will provide the data in a usable format and then delete it from our systems, certifying deletion if requested.
Subscribers (students) who wish to unsubscribe or request data removal must do so through the institution; we process such requests promptly upon instruction from the Member.

7. Security

We take commercially reasonable steps to protect data, including:

Hosting on SOC 2 certified, dedicated servers (currently A2 Hosting).
Hourly backups and secure data storage.
TLS encryption for account access and password salting.
Limited employee access to Distribution Lists, restricted to essential staff only.

While no system is 100% secure, we work to maintain industry-standard safeguards and notify Members promptly of any data breaches.

8. Compliance

FERPA: Our services are designed to support institutional compliance with the Family Educational Rights and Privacy Act (FERPA). Institutions remain the data controllers.
GDPR (EU/EEA users): We act as a data processor and provide rights of access, rectification, erasure, restriction, portability, and objection. Requests can be made to support@shopwindow.io.
CAN-SPAM & TCPA: Subscribers can opt out of communications at any time. Unauthorized bulk importing or unsubscribed communications are prohibited.

9. Social Media & Third-Party Links

Our websites may contain links to third-party sites or social media platforms. Interactions with those sites are governed by their own privacy policies. We are not responsible for their practices.

10. Changes to This Policy

We may update this policy from time to time. Updates are effective immediately upon posting. Members will be notified of material changes. We encourage regular review of this page to stay informed.

11. Contact Us

For questions, requests, or concerns about this Privacy Policy, please contact:

AI LABS LLC

Attn: CEO

215 West Michigan Avenue

Ypsilanti, MI, 48197

Email: gavin@shopwindow.io

Phone: 248-410-1667